Electric Tobacconist – WILL THERE BE Still Time To Turn Around And Re-Proceed With The Order?
The Electric Tobacconist is one of the leading UK online electronic cigarette stores selling a few of the top brands of vaporisers and e-cig products available. They are located in the center of Cornwall in the South East of England. There are numerous other leading brands of electric cigarettes available including the Champ, Marl and Vapesti brands. The Electric Tobacconist strives to provide the most effective in vaporisers and electric cigarettes, in stock and prepared to sell. Their focus on quality over price makes them the most popular online vaporisers and e-cig shops in the UK. They are constantly updating and improving upon their e-commerce facilities in order that customers can easily choose the products that best suit their needs and budgets.
There are unfortunately delays due to capacity issues with regards to the Electric Tobacconist. However, that is something that they’re actively working to resolve. In July, they received additional capacity and now they boast a 2.5kVA power supply. This should assist in improving the reliability of these services, although there are times that the issue does present itself. This however rarely happens, as the staff is always extremely friendly and helpful, answering any queries or concerns that customers may have quickly and without hassle. The staff does make sure that the customer is fully satisfied with the products they are ordering, prior to the order is dispatched.
During a recent visit, we were told that the Electric Tobacconist’s orders usually take between three and six weeks to reach. This is largely dependent upon which country the vendor is based in, as you can find delays due to international shipment times, along with the time taken for the vendor to send the products over. This then affects the speed at which they are able to process the orders, along with the amount of stock they have on hand. They are working to improve their speed of service, in order to deal with increased demand and reduce the amount of time it takes them to fill orders and dispatch them with their customers.
When we visited Brightpearl, they had approximately fifty products available, which was significantly less than some other online stores. Additionally it is likely that they are experiencing higher demand than various other online stores, which could explain the difference to be able volumes. However, despite this, these were still very prompt in their service, with one member of the team even greeting us once we entered the shop.
The staff provided excellent customer support, helping us to understand the various products that they sold, including their relative merits. We were even offered the opportunity to buy a few what to test out, although we could not sample them all. There is no customer service EightVape phone number, so we were left with the friendly and helpful staff of Brightpearl to cope with. Once we had bought several items from them to test out, we were then in a position to contact them to learn how fast they might deliver the items to your home. They delivered quicker than most e- cigarette or vaporizer companies, nonetheless it seemed to depend on how fast we were willing to wait.
As a result of overwhelming number of orders that they are currently experiencing, they’re now experiencing unprecedented levels of traffic in their stores. Actually, they are still having issues with slow-moving delivery vans, which are causing significant delays in service. As a result of this, they are only processing orders under emergency conditions. They are also implementing further automation in an effort to increase efficiency and save their employees time. In the mean time, they are pleased to welcome back regular customers which have recently ordered from them, given that they are making a supplementary purchase or two by way of “extras.”
Customer support is the number one issue that we always want to see first when dealing with an online vendor like this. We were very impressed with how promptly our request of a refund was handled. We were also very pleased to learn that we didn’t have to pay for a second opinion or to contact other customers regarding our concerns. Actually, the complete process was handled entirely in a timely fashion.
Overall, we were extremely impressed with this company’s customer service and would definitely recommend to anyone who’s currently experiencing problems with their order fulfillment. Down the road, we will always keep an eye on things such as the electric tobacconists that are experiencing severe delays due to an influx of orders. We will also continue steadily to monitor the electric marketplaces as a way to determine the quality vendors which are currently experiencing issues. Ultimately, it seems that many people are noticing that the quality of the merchandise in the electric marketplace has dramatically increased. Hopefully, this will continue to prove to be true for the long term. However, we will continue steadily to monitor the situation as it evolves.